Can I have two copies with different names?
Kickstarter limits only one pledge per account. You´ll need separate accounts if you want to have than one pledge with difference names!!
Last updated: April 08, 2024 03:36
Do physical rewards have free shipping?
Shipping for the rewards will be charged after the campaign ends. The costs are estimated in the following list.
EUROPE: 10€ - 15€ ENGLAND: 12 £ USA: 30$ OTHERS: 30$ - 45$
Closer to fulfilment, we will be able to confirm the exact costs. You will be able to check your rewards and update your details if needed.
Import Duty Rewards will be shipped from Europe by our manufacture and distribution partner, so depending on where you live, you may be charged import duty.
Last updated: April 08, 2024 03:37
Can I get physical add-ond if my tier is digital?
No, physical add-ons can only be added to rewards that have physical elements. If you want a specific add-on remember to add a reward with physical base elements.
Last updated: April 08, 2024 03:38
When will the rewards be delivered?
If your selection has digital rewards, these will be delivered in approximately October 2024. If it also contains physical rewards our estimate for delivery is September 2025. We will deliver the rewards as they become available.
Last updated: April 08, 2024 03:38
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.